We are part of the Fundraising Regulator scheme, ensuring we raise money honestly and properly. We follow the Code of Fundraising Practice and commit to the principles in this Promise.
We commit to high standards
- Adhere to the Fundraising Code of Practice.
- Monitor fundraisers, volunteers, and third parties for compliance.
- Comply with charity and fundraising laws.
- Display the Fundraising Regulator badge on our materials.
We will be clear, honest & open
- Always tell the truth and avoid exaggeration.
- Follow through on how we say we’ll use donations.
- Be clear about our identity and purpose.
- Explain how to make a gift and change a regular donation.
- Be transparent about third-party fundraising arrangements.
- Clearly explain our fundraising costs.
- Ensure our complaints process is accessible and transparent.
- Provide clear, evidence-based responses to complaints.
We will be respectful
- Respect your rights and privacy.
- Avoid pressuring you to donate.
- Have procedures for dealing with vulnerable individuals.
- Obtain consent before contacting you to fundraise.
- Honor your preferences for communication.
We will be fair & reasonable
- Treat everyone fairly, with sensitivity to individual needs.
- Avoid causing distress or anxiety with our communications.
- Ensure we do not cause a nuisance or disruption.
We will be accountable & responsible
- Manage our resources responsibly, considering donor and public impact.
- Listen to and address feedback and complaints.
- Maintain a clear complaints procedure available on our website.
- Share complaint data with the Fundraising Regulator as required.
Our contact details
Address: The Nicholls Spinal Injury Foundation, 27 Old Gloucester Street, London, WC1N 3AX
Email: info@nsif.org.uk
*Source: NHS
**Source: World Health Organization
